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Terms and Conditions

By accepting a quote or estimate from us, you are accepting our service T&Cs.

1. Definitions

1.1 Quote

  • A fixed price for specific services, binding once accepted by the client. Valid for 14 days.

1.2 Estimate

  • An approximate cost subject to change. Valid for 14 days.

1.3 Client

  • The individual or entity receiving services from Green Line Gardens.

1.4 Service Provider

  • Green Line Operations Ltd T/A Green Line Gardens, responsible for delivering services.

1.5 Scope of Work

  • The tasks, services, and materials explicitly detailed in the quote or estimate.

1.6 Deposit

  • A 25% upfront payment for work over £470, required to secure the booking.

1.7 Payment Terms

  • Conditions for payment, including methods, due dates, and penalties for late payments.

1.8 Cancellation Fee

  • A charge applied if the client cancels services within specified timeframes.

1.9 Rescheduling Fee

  • A charge for rescheduling services within less than 5 days of the scheduled date.

1.10 No-Show Fee

  • A charge applied if Green Line Gardens is unable to access the property due to client absence.

1.11 Force Majeure

  • Unforeseeable events that relieve both parties from contractual obligations.

1.12 Warranties and Guarantees

  • Assurances on workmanship and materials, covering defects for specified periods.

1.13 Dispute Resolution

  • The process for resolving disputes, including mediation, arbitration, or legal action.

1.14 Termination of Services

  • Conditions under which the service agreement may be ended by either party.

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2. Acceptance of Quotes and Estimates

2.1 Validity of Quotes and Estimates

  • All quotes and estimates provided by Green Line Gardens are valid for a period of 14 days from the date of issuance. After this period, Green Line Gardens reserves the right to revise the quote or estimate based on current rates, material costs, or changes in the scope of work.

2.2 Acceptance Process

  • Acceptance of a quote or estimate constitutes a binding agreement between Green Line Gardens and the you (the client). To accept a quote or estimate, the client must provide written confirmation. This can be done via email, signed document, text or any other agreed-upon written form.

  • By accepting the quote or estimate, the client acknowledges that they have reviewed and understood the scope of work, pricing, and terms associated with the services to be provided.

2.3 Obligations Upon Acceptance

  • Once a quote or estimate is accepted, Green Line Gardens will schedule the services at a mutually agreed date and time. The client agrees to provide access to the property as needed and ensure that any preparatory work required by the client is completed prior to the service date.

  • The client is responsible for notifying Green Line Gardens of any relevant information about the property or special considerations that may affect the performance of the services (e.g., underground pipes, electrical wiring, etc.).

2.4 Amendments to Quotes and Estimates

  • Any changes requested by the client after the acceptance of a quote or estimate may result in an additional charge. The client must provide written notice of any requested changes. Green Line Gardens will review the requested changes and provide a revised quote or estimate if necessary. No changes will be made without the client’s written approval of the revised quote or estimate.

2.5 Rejection of Quotes and Estimates

  • If the client does not wish to proceed with the services outlined in the quote or estimate, they are not obligated to accept. However, no services will be rendered until a quote or estimate is formally accepted in writing.

2.6 Revisions and Errors

  • In the event of any typographical or clerical errors in the quote or estimate, Green Line Gardens reserves the right to correct the error and provide an updated document. The client will be notified of any such corrections promptly.

  • If, during the provision of services, it becomes apparent that additional work is required beyond what was initially quoted or estimated, Green Line Gardens will inform the client as soon as possible. The client will have the option to accept the additional costs or decline the extra work.

2.7 Conditional Acceptance

  • The acceptance of a quote or estimate is conditional upon Green Line Garden's approval of the project scope and timeline. If, upon further inspection or assessment, it is determined that the project requires more extensive work than initially quoted or estimated, Green Line Gardens reserves the right to modify the terms of the agreement.

2.8 Binding Agreement

  • Upon the client’s acceptance of the quote or estimate, both parties agree to the terms set forth in this document and any additional terms specified in the quote or estimate. This acceptance creates a binding contractual obligation for the client to pay the agreed-upon amount and for Green Line Gardens to perform the specified services.

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3. Scope of Work

3.1 Definition of Services

  • The services to be provided by Green Line Gardens are detailed in the quote or estimate document, which includes a description of the tasks, materials, and any specific conditions or exclusions.

3.2 Limitations and Exclusions

  • The scope of work does not include any services not explicitly listed in the quote or estimate. For example, unless specified, Green Line Gardens does not perform major landscaping changes, structural modifications, removal of hazardous trees, or pest control.

  • Any services requiring specialized equipment or certifications beyond routine garden maintenance (e.g., large tree removal, pesticide application) are not included unless specifically agreed upon in writing.

  • Any removal of waste, debris, or green waste will be conducted within reasonable limits. Large volumes of waste or special disposal needs may incur additional charges, which will be communicated to the client.

3.3 Client Responsibilities

  • The client must provide Green Line Gardens with clear access to the property and ensure that any gates, locks, or barriers are removed or accessible on the scheduled service day.

  • The client is responsible for informing Green Line Gardens of any underground installations (e.g., irrigation systems, cables, pipes) or other hazards that may affect the performance of the services. Green Line Gardens is not liable for damages to any undisclosed underground installations.

  • The client should ensure that pets and children are kept clear of the working area during service provision to ensure safety for all parties.

3.4 Changes to the Scope of Work

  • Any changes to the scope of work after the quote or estimate has been accepted must be requested by the client in writing. Green Line Gardens will assess the requested changes and provide an updated quote or estimate if additional work or materials are required.

  • If unforeseen circumstances arise during the provision of services (e.g., discovery of pests, soil erosion, hidden tree roots), Green Line Gardens will notify the client immediately. The client will be provided with an assessment of any additional work required, along with the associated costs.

  • Green Line Gardens reserves the right to halt work if significant changes to the scope are identified that were not included in the initial agreement, pending the client’s approval of revised costs and timelines.

3.5 Completion of Services

  • Services will be deemed complete once all tasks outlined in the agreed-upon scope of work are finished to a professional standard, unless otherwise noted in writing by the client.

  • The client is encouraged to inspect the work upon completion. Any concerns or issues with the completed services must be reported to Green Line Gardens within [number of days, e.g., 3 days] of the service date.

3.6 Additional Work and Charges

  • Any additional work requested by the client outside the initial scope will be billed at the rates specified in the updated quote or estimate. Green Line Gardens will not proceed with any additional work without obtaining written consent from the client.

  • Green Line Gardens will provide a clear breakdown of any additional charges for work or materials not included in the original scope of work.

3.7 No Warranty Beyond Specified Scope

  • Green Line Gardens warrants that all services will be provided with reasonable care and skill. However, no warranty is made for work not explicitly covered in the scope or for outcomes beyond the control of Green Line Gardens (e.g., plant survival, growth rates, weather-related damage).

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4. Payment terms

4.1 Deposit Requirement

  • Green Line Gardens does not require a deposit for any work quoted or estimated at £470 or less. For all work over £470, a deposit of 25% of the total quoted or estimated price is required upon acceptance of the quote or estimate. This deposit is necessary to secure the booking and will be applied toward the final invoice. 

  • The deposit may be refunded only in the following instances -​​

    • Customer cancelation more than 14 days prior to the work commencing​.

    • Green Line Gardens cancelling the work for any reason outside of the customers reasonable control.

  • The deposit must be received by Green Line Gardens within 72 hours of the quote or estimate acceptance to confirm the booking. Failure to pay the deposit within this period may result in the cancellation of the booking and the release of the scheduled service date.

4.2 Payment Schedule

  • Balance Payment: The remaining balance is due immediately upon completion of the services, unless otherwise agreed in writing. Clients will be provided with an invoice detailing the services performed and the total amount due.

4.3 Methods of Payment

  • Green Line Gardens accepts the following methods of payment:

    • Bank Transfer: Payment can be made directly into our bank account. Bank details will be provided on the invoice.

    • Credit/Debit Card: Payments can be made securely through our payment portal.

    • Cash: Cash payments can be accepted in person upon prior arrangement.

    • Cheque: Cheques should be made payable to "Green Line Operations Ltd." Please ensure that the cheque is received by us before the payment due date to avoid any late payment charges. 

  • All payments should include the invoice number and client’s name as a reference to ensure proper allocation.

4.4 Late Payments

  • Any payment not received by Green Line Gardens within 7 days of the invoice date will be considered late.

  • A late fee of 12.5% of the total invoice amount will be applied to any outstanding balance per week until the payment is made in full.

  • If payment is not received within 7 days of the invoice date, Green Line Gardens reserves the right to pause or cease all ongoing services until the account is settled.

4.5 Disputed Invoices

  • If the client disputes any part of an invoice, they must notify Green Line Gardens in writing within 3 days of the invoice date. The notice should clearly state the reasons for the dispute.

  • Green Line Gardens will investigate the dispute and respond within 7 days. During this period, the undisputed portion of the invoice remains due and payable.

  • Both parties agree to negotiate in good faith to resolve any disputes promptly and fairly. If a resolution cannot be reached, the matter may be escalated in accordance with Section 8: Dispute Resolution.

4.6 Non-Payment and Debt Recovery

  • In cases of non-payment or persistent late payment, Green Line Gardens may initiate debt recovery proceedings to recover the owed amount. The client will be responsible for all additional costs incurred in the recovery of the debt, including but not limited to legal fees, court costs, and collection agency fees.

  • Green Line Gardens reserves the right to charge interest on overdue payments at a rate of 8% (plus the BOE interest rate at the date of issue) per month, calculated from the due date until full payment is received.

4.7 Advance Payments and Retainers

  • For large-scale projects or custom work that requires a significant upfront investment in materials or labor, Green Line Gardens may require an advance payment or retainer. The terms of this payment will be specified in the quote or estimate and must be agreed upon by the client in writing before any work commences.

4.8 Cancellation Fees

  • If the client cancels the service after the deposit has been paid but before the service date, the deposit will be forfeited to cover administrative and scheduling costs, see section 4.1 for more details.

  • If the client cancels within 72 hours of the scheduled service, Green Line Gardens reserves the right to charge a cancellation fee of up to 50% of the total quoted or estimated price to compensate for lost time and resources.

4.9 Refund Policy

  • Refunds will be considered on a case-by-case basis and are at the discretion of Green Line Gardens. Any request for a refund must be made in writing within 3 days of the completion of the service and include a detailed explanation of the grounds for the refund request.

  • Refunds will not be issued for services that have been performed as agreed or for deposits where the client has chosen to cancel the service, see section 4.1 for more details.

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5. Changes to service

5.1 Client-Initiated Changes

  • If the client wishes to make any changes to the agreed-upon services after accepting the quote or estimate, they must notify Green Line Gardens in writing as soon as possible. Changes may include but are not limited to, altering the scope of work, adding or removing specific tasks, changing materials, or adjusting the service schedule.

  • Upon receiving a request for changes, Green Line Gardens will review the proposed modifications and determine if they are feasible. The client will be provided with a revised quote or estimate that outlines any additional costs, changes in timelines, or other implications resulting from the requested modifications.

  • No changes will be implemented until the client has provided written approval of the revised quote or estimate. If the client does not approve the revised quote or estimate, the originally agreed-upon services and terms will remain in effect.

5.2 Unforeseen Circumstances and Additional Work

  • During the course of providing services, Green Line Gardens may encounter unforeseen circumstances or conditions that were not apparent at the time of the original quote or estimate. Such conditions may include, but are not limited to, hidden tree roots, pest infestations, soil erosion, or unexpected debris.

  • If additional work is required due to these unforeseen circumstances, Green Line Gardens will promptly inform the client. The client will be provided with an assessment of the additional work required and a revised quote or estimate that details any extra costs and adjustments to the timeline.

  • The client must approve the revised quote or estimate in writing before any additional work is carried out. If the client declines the additional work, Green Line Gardens reserves the right to cease operations and invoice for the work already completed.

5.3 Green Line Gardens-Initiated Changes

  • Green Line Gardens reserves the right to propose changes to the agreed-upon services if, upon further inspection or during service delivery, it is determined that the original scope of work cannot be completed as planned due to safety concerns, regulatory requirements, or other unforeseen issues.

  • Any such changes will be communicated to the client as soon as possible, along with a revised quote or estimate if necessary. The client will have the option to accept the proposed changes or to discuss alternative solutions with Green Line Gardens.

5.4 Impact on Costs and Timelines

  • Any approved changes to the services may result in additional charges, which will be clearly outlined in the revised quote or estimate provided to the client. Changes may also impact the originally agreed-upon timeline for completing the work. Green Line Gardens will make every effort to minimize delays but cannot guarantee adherence to the original schedule if changes are made.

  • Green Line Gardens is not responsible for any delays caused by the client’s failure to approve changes in a timely manner. In such cases, any additional costs incurred as a result of delays will be the client’s responsibility.

5.5 Documentation of Changes

  • All changes to the services, including client-initiated requests, unforeseen circumstances, and Green Line Gardens-initiated adjustments, must be documented in writing. This documentation will serve as an addendum to the original agreement and will include details of the changes, revised costs, and any new terms.

  • Both Green Line Gardens and the client must acknowledge and agree to the documented changes in writing before any revised work commences.

5.6 No Guarantee of Changes

  • Green Line Gardens will make reasonable efforts to accommodate requests for changes to the services. However, not all changes may be possible or advisable. Green Line Gardens reserves the right to decline a change request if it is deemed impractical, unsafe, or otherwise unfeasible.

5.7 Cancellations Due to Changes

  • If changes to the services result in a significant alteration of the project’s scope or timeline, Green Line Gardens reserves the right to cancel the agreement if a mutual resolution cannot be reached. In such cases, the client will be invoiced for any work already completed, and any deposits or payments made will be applied against the final invoice.

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6. Cancellations and Rescheduling

6.1 Client-Initiated Cancellations

  • If a client wishes to cancel the scheduled services, they must notify Green Line Gardens in writing at least 3 days before the agreed service date. Written notice can be provided via email or letter and must include the client’s name, service date, and reason for cancellation.

  • For cancellations made more than 14 days before the scheduled service date: The client will not incur any cancellation fee, and any deposits paid for work over £470 will be refunded, minus any costs already incurred by Green Line Gardens for preparing the service (e.g., purchase of materials).

  • For cancellations made less than 14 days but more than 3 days before the scheduled service date: The client will forfeit the deposit paid for the service or, if no deposit was required, a cancellation fee of up to 35% will apply to cover administrative costs and lost opportunities for Green Line Gardens.

  • For cancellations made within 72 hours of the scheduled service date: The client will be liable for a cancellation fee of up to 50% of the total quoted price to compensate for the time and resources allocated for the service.

6.2 Green Line Gardens-Initiated Cancellations

  • Green Line Gardens reserves the right to cancel any scheduled services due to unforeseen circumstances such as severe weather conditions, staff illness, equipment failure, or other events beyond our control. In such cases, Green Line Gardens will notify the client as soon as possible to reschedule the service at a mutually agreed date and time.

  • If Green Line Gardens cancels the service and rescheduling is not possible, any deposits paid by the client will be refunded in full.

6.3 Rescheduling Requests

  • If the client wishes to reschedule a service, they must notify Green Line Gardens in writing at least 5 days before the originally scheduled date. Green Line Gardens will accommodate rescheduling requests based on availability.

  • For rescheduling requests made less than 5 days before the service date: A rescheduling fee of £30 may apply to cover administrative costs. The new service date must be within 30 days of the original date, subject to availability.

  • For rescheduling requests made within 5 days of the scheduled service date: The client may be charged up to 25% of the total quoted price as a rescheduling fee to cover the costs incurred by Green Line Gardens due to the short notice.

6.4 No-Show Policy

  • If Green Line Gardens arrives at the scheduled time and location and is unable to access the property due to the client’s absence or any other reason outside the control of Green Line Gardens, this will be considered a no-show by the client. In such cases, the client will be charged a no-show fee of 25%.

  • Green Line Gardens will make reasonable efforts to contact the client at the time of arrival. If access to the property is not provided within 30 minutes, the service will be deemed canceled by the client, and a no-show fee will apply.

6.5 Refunds and Credits

  • Refunds for cancellations, when applicable, will be processed within 14 days of the cancellation notice. Refunds will be made using the original payment method unless otherwise agreed upon.

  • In cases where a client has made a deposit or full payment and chooses to reschedule rather than cancel, any payments will be applied as a credit toward the rescheduled service. Credits must be used within 6 months of the original service date.

6.6 Force Majeure

  • Neither Green Line Gardens nor the client shall be liable for cancellations or delays caused by events beyond their reasonable control, such as natural disasters, pandemics, governmental restrictions, or other unforeseen circumstances ("force majeure events"). In such cases, both parties will work in good faith to reschedule the services at a mutually convenient time.

6.7 Repetitive Cancellations or Rescheduling

  • If a client repeatedly cancels or requests to reschedule services (more than 2 times within a 3-month period), Green Line Gardens reserves the right to charge a higher rescheduling fee or require full prepayment before confirming any further services.

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7. Liability and Indemnity

7.1 Limitation of Liability

  • Green Line Gardens will exercise reasonable skill and care in providing garden maintenance services to a high standard. However, Green Line Gardens shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of business, or damage to the client's property, except where such damage is caused by the gross negligence or willful misconduct of Green Line Gardens or its employees.

  • The total liability of Green Line Gardens for any claims arising out of or in connection with the services provided, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by the client for the services rendered under the relevant contract.

7.2 Exclusions of Liability

  • Green Line Gardens shall not be liable for any damage or loss caused by the following:

    • Actions or omissions of the client or third parties that interfere with the services provided by Green Line Gardens, including but not limited to accidental damage, failure to follow post-service care instructions, or use of unapproved products.

    • Pre-existing conditions on the client’s property, including but not limited to hidden tree roots, unstable soil, pest infestations, or structural damage to walls, fences, or other garden features that were not disclosed prior to the commencement of work.

    • Natural occurrences or force majeure events beyond the control of Green Line Gardens, such as extreme weather conditions, flooding, storms, or other acts of nature that may cause damage to the client’s property during or after the provision of services.

7.3 Client Responsibilities and Indemnity

  • The client is responsible for ensuring that Green Line Gardens has clear and safe access to the work area, including removing any personal items, furniture, or obstructions that could impede the work or pose a hazard. The client must also notify Green Line Gardens of any underground installations (e.g., irrigation systems, pipes, or electrical cables) that could be affected by the garden maintenance services.

  • The client agrees to indemnify and hold harmless Green Line Gardens, its employees, and subcontractors from and against any and all claims, damages, losses, and expenses, including but not limited to legal fees, arising out of or in connection with:

    • The client's failure to provide accurate information regarding the property conditions or any other relevant information that affects the service delivery.

    • Any third-party claims arising from the client’s negligence or failure to comply with these terms and conditions.

    • Any damages or injuries caused to Green Line Gardens' employees or subcontractors due to hazardous conditions or undisclosed dangers present on the client’s property.

7.4 Insurance

  • Green Line Gardens maintains adequate insurance coverage, including public liability insurance, to cover its liabilities while providing garden maintenance services. Proof of insurance can be provided to the client upon request.

  • The client is encouraged to review their own insurance policies to ensure that they have adequate coverage for any potential damages or losses related to the services provided by Green Line Gardens.

7.5 Damage to Property

  • If Green Line Gardens accidentally damages the client's property while performing the services, the client must notify Green Line Gardens in writing within 3 days of the occurrence. Green Line Gardens will assess the damage and, if deemed liable, will repair the damage or compensate the client at its discretion.

  • Any claims for damage reported after this period may not be considered, and Green Line Gardens shall not be held liable.

7.6 Limitations on Plant and Material Guarantees

  • While Green Line Gardens will make every effort to select high-quality plants and materials, no guarantees are provided regarding the lifespan or performance of plants, trees, shrubs, or other organic materials due to variables beyond the company’s control, such as client care, soil conditions, and environmental factors.

  • The client acknowledges that plants, trees, and shrubs are living organisms, and their growth, survival, and appearance can be affected by factors outside the control of Green Line Gardens. No refunds or replacements will be provided for plants that fail to thrive due to circumstances such as pest infestations, diseases, or poor maintenance by the client.

7.7 Consequential Loss

  • Green Line Gardens shall not be liable for any consequential loss suffered by the client as a result of any breach of these terms and conditions. Consequential loss may include, but is not limited to, loss of enjoyment, loss of use of the garden, or the cost of obtaining alternative services.

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8. Warranties and Guarantees

8.1 Workmanship Warranty

  • Green Line Gardens guarantees that all garden maintenance services will be performed with reasonable skill, care, and diligence, following industry standards and practices. This workmanship warranty covers any defects in the services provided for a period of 30 days from the completion date of the work.

  • If any defects in workmanship arise within this warranty period, the client must notify Green Line Gardens in writing within 7 days of discovering the defect. Green Line Gardens will inspect the defect and, if covered under the workmanship warranty, will rectify the issue at no additional cost to the client.

8.2 Materials Warranty

  • Green Line Gardens may provide warranties on materials, including plants, soil, mulch, or other products used in the service, as offered by the original manufacturer or supplier. These warranties are subject to the terms and conditions set by the manufacturer or supplier.

  • The client acknowledges that any warranties provided by manufacturers or suppliers are independent of Green Line Gardens, and any claims related to defects in materials must be made directly to the manufacturer or supplier. Green Line Gardens will assist the client in making such claims when possible but does not guarantee the outcome of any claims.

8.3 Plant Guarantees

  • Green Line Gardens may offer a limited guarantee on certain plants, shrubs, or trees supplied and planted by us. This guarantee typically covers the health and vitality of the plants for a period of 2 months after planting, provided that the client has followed the recommended care and maintenance guidelines.

  • The plant guarantee is void if the plants, shrubs, or trees die or suffer damage due to:

    • Neglect, improper watering, or lack of appropriate care by the client.

    • Pests, diseases, or infestations that occur after planting.

    • Extreme weather conditions, such as frost, drought, or flooding.

    • Any actions by the client or third parties that affect the plants, including unauthorized use of chemicals or physical damage.

  • In cases where a plant is covered under the guarantee and is confirmed to have died due to factors within Green Line Gardens' control, Green Line Gardens will replace the plant once at no additional cost to the client. Replacement plants are not covered by the original guarantee period and are subject to availability.

8.4 Exclusions and Limitations

  • The warranties and guarantees provided by Green Line Gardens do not cover:

    • Normal wear and tear, including the natural aging and seasonal changes of plants, soil, and garden features.

    • Changes in the appearance of the garden due to factors outside the control of Green Line Gardens, such as weather conditions, soil quality, or the client’s maintenance practices.

    • Services or materials that were not provided or supplied by Green Line Gardens.

  • All guarantees are strictly limited to the original client and are non-transferable. Guarantees do not apply to services or materials modified or tampered with by the client or third parties without Green Line Gardens’ consent.

8.5 Client Obligations for Warranties and Guarantees

  • To maintain the validity of any warranties or guarantees provided by Green Line Gardens, the client must:

    • Follow all care and maintenance instructions provided by Green Line Gardens, including watering, pruning, fertilization, and pest control.

    • Avoid using any unauthorized chemicals or treatments that could adversely affect the garden, plants, or materials installed by Green Line Gardens.

    • Report any issues covered under the warranties or guarantees to Green Line Gardens in a timely manner, allowing Green Line Gardens reasonable access to inspect and address the issue.

8.6 Procedure for Warranty and Guarantee Claims

  • If a client believes that a service or material is defective and falls under the scope of a warranty or guarantee provided by Green Line Gardens, the client must:

    • Notify Green Line Gardens in writing, including detailed information about the defect and any actions taken by the client that might have impacted the issue.

    • Allow Green Line Gardens reasonable access to the property to inspect the defect and determine the appropriate course of action.

  • Green Line Gardens will assess the claim and, if valid, will take steps to repair, replace, or otherwise rectify the issue at no cost to the client. If the defect is not covered under the warranty or guarantee, Green Line Gardens will provide a quote for any recommended work.

8.7 No Other Warranties

  • Except as expressly provided in these terms and conditions, Green Line Gardens makes no other warranties, either express or implied, regarding the services or materials provided. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

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9. Dispute Resolution

9.1 Initial Resolution Attempt

  • In the event of a dispute between Green Line Gardens and the client regarding any aspect of the services provided, both parties agree to make every reasonable effort to resolve the issue through direct communication before escalating to formal proceedings.

  • The client should first raise any concerns or disputes by contacting Green Line Gardens in writing. The communication should include specific details about the issue, including the nature of the dispute, any relevant dates, and any supporting documentation or evidence.

  • Upon receiving notice of the dispute, Green Line Gardens will acknowledge receipt within 3 days and will begin an internal review of the matter. Green Line Gardens will aim to provide a response, including any proposed solutions or next steps, within 10 days of the initial communication.

9.2 Mediation

  • If the dispute cannot be resolved through initial communication, either party may request that the matter be referred to mediation, a voluntary and confidential process where an independent third party helps facilitate a mutually acceptable resolution.

  • Mediation will be conducted by a mediator agreed upon by both parties. If the parties cannot agree on a mediator, they may request that a reputable mediation service appoint one.

  • The costs of mediation will be shared equally between Green Line Gardens and the client, unless otherwise agreed. Both parties agree to participate in the mediation process in good faith and to make reasonable efforts to reach a settlement.

9.3 Arbitration

  • If mediation fails to resolve the dispute, the parties may agree to submit the dispute to binding arbitration as an alternative to court proceedings. Arbitration is a formal process where an arbitrator, chosen by the parties, makes a decision that is binding on both parties.

  • The arbitration will be conducted in accordance with the rules of the Chartered Institute of Arbitrators (CIArb) or another relevant body, and the arbitrator’s decision will be final and enforceable by law.

  • The costs of arbitration, including the arbitrator’s fees, will be shared equally between Green Line Gardens and the client, unless the arbitrator decides otherwise as part of the award.

9.4 Legal Action

  • If mediation and arbitration are not pursued or fail to resolve the dispute, either party may seek to resolve the issue through legal action in the necessary court.

9.5 Continued Performance

  • During the dispute resolution process, Green Line Gardens will continue to perform its obligations under the contract, unless the nature of the dispute makes this impossible or impractical. Similarly, the client is expected to continue fulfilling their obligations, including payment for any undisputed services, while the dispute is being resolved.

9.6 Confidentiality

  • All discussions, negotiations, and proceedings related to the dispute resolution process, including mediation and arbitration, shall be confidential and will not be disclosed to any third party without the prior written consent of both parties, except as required by law.

9.7 Time Limits

  • Any dispute arising under these terms and conditions must be raised within 6 months of the completion of the services. After this period, both parties agree that any claims or disputes related to the services provided by Green Line Gardens are deemed waived and cannot be pursued.

9.8 Governing Law

  • These dispute resolution procedures and any related matters shall be governed by and construed in accordance with the laws England and Wales, without regard to its conflict of law principles.

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10. Termination of Services

10.1 Client-Initiated Termination

  • The client may terminate the service agreement with Green Line Gardens at any time by providing written notice. The notice should be submitted to Green Line Gardens at least 14 days before the intended termination date, unless a different notice period is specified in the service contract.

  • If the client terminates the agreement before the completion of the services, the client will be responsible for paying for all services provided up to the date of termination, including any materials ordered or used for the project. If a deposit was paid, Green Line Gardens will deduct the cost of completed services from the deposit, and any remaining balance will be refunded to the client.

  • For projects where substantial progress has been made or materials have been specifically ordered for the client’s project, Green Line Gardens reserves the right to charge a reasonable cancellation fee to cover costs incurred and lost opportunities.

10.2 Green Line Gardens-Initiated Termination

  • Green Line Gardens reserves the right to terminate the service agreement with immediate effect under the following circumstances:

    • Non-Payment: If the client fails to make any payment due under the agreement within 7 days after receiving a written notice of non-payment from Green Line Gardens.

    • Breach of Contract: If the client breaches any significant terms or conditions of the agreement, and such breach is not remedied within 7 days after receiving written notice from Green Line Gardens.

    • Unsafe Conditions: If Green Line Gardens determines that the working conditions at the client’s property are unsafe or hazardous to the safety of its employees or subcontractors, and the client fails to remedy the situation after being notified.

    • Force Majeure: If unforeseen circumstances beyond the control of Green Line Gardens (e.g., natural disasters, extreme weather, pandemics) prevent the continuation of the services, making it impossible or impractical to complete the work.

  • In the event that Green Line Gardens terminates the agreement due to non-payment or breach of contract by the client, the client will be liable for all costs incurred up to the termination date, including any costs associated with the termination, such as legal fees, collection costs, and any other damages suffered by Green Line Gardens.

10.3 Mutual Termination

  • The service agreement may be terminated by mutual consent of both Green Line Gardens and the client. In such cases, both parties will agree on the terms of termination, including the final settlement of any outstanding payments, the return or disposal of any materials, and the completion of any remaining work.

  • If mutual termination is agreed upon, Green Line Gardens and the client will formalize the termination in writing, outlining the agreed terms and conditions.

10.4 Consequences of Termination

  • Upon termination of the service agreement, Green Line Gardens will cease all work immediately, unless otherwise agreed in writing. The client will be billed for all services rendered and materials used up to the date of termination.

  • The client agrees to provide Green Line Gardens with reasonable access to the property to remove any equipment, tools, or materials belonging to Green Line Gardens. If access is denied, Green Line Gardens reserves the right to charge the client for any additional costs incurred as a result.

  • Any warranties or guarantees provided by Green Line Gardens will be void upon termination, except for those related to work already completed and paid for.

10.5 Return of Property and Confidential Information

  • Upon termination, both parties agree to return any property belonging to the other party, including but not limited to, keys, documents, and confidential information. Both Green Line Gardens and the client agree to keep any confidential information received during the course of the service agreement private and not to disclose it to any third party.

10.6 No Waiver

  • The failure of either party to enforce any right or provision of the service agreement upon termination shall not constitute a waiver of future enforcement of that right or provision.

10.7 Survival of Certain Provisions

  • Notwithstanding the termination of the service agreement, certain provisions of the agreement that by their nature should survive termination (e.g., payment obligations, confidentiality, liability, indemnity, dispute resolution) will remain in effect.

10.8 Governing Law

  • The termination of the service agreement, including any disputes arising from the termination, shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

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